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Returns & Refunds

RETURNS AND EXCHANGES

Thank you so much for your order with Urban Sassy®!

We strive to ensure all Urban Sassy® customers are completely satisfied with their Urban Sassy® purchase.  If you are anyway unhappy with your purchase, you can return your goods for an exchange or refund. Please follow the instructions below.

Urban Sassy® does not cover the cost to ship your returned or exchanged items back to us.

What is Urban Sassy® return policy?

  • Shop Urban Sassy® with confidence! We pride ourselves on curating and providing items of the highest quality, and maintain these high standards by complying to strict regulations. 
  • In the case where you are unsatisfied with your purchase, we will gladly exchange or refund the item(s).
  • If the item(s) you have ordered is unsuitable, please contact us within 7 days of its receipt. Email us at info@urbansassy.com detailing the items being returned along with your original order number. We will direct you to a return authorization form and provide instructions on how to send back the items. Items must not be worn and must be sent back in their original packaging with original tags affixed. Refunds on items not deemed defective are subject to a 10% restocking fee.
  • In the case of damaged or defective items, we will accept exchanges within 30 days of purchase. Email us at info@urbansassy.com with the original order number and details of damages/defect. We will direct you to a return authorization form with instructions on how to send it back along with how your refund can be processed
  • Items that are returned without prior contact for an authorization will not be accepted.
  • All clearance and sale items are final sale. Items bought under these conditions will not be accepted for return or exchange.
  • For all returns (other than damages/defects), you will be required to arrange and pay for shipping the item(s) back to Urban Sassy®. We strongly recommend you obtain proof of posting and a tracking number in these situations, as we cannot accept responsibility for lost parcels.
  • Any refunds will be processed back onto the original method of payment within 14 business days from the date of authorization.
  • All accurately returned products will be credited as either a refund to the original purchaser method excluding shipping costs, or given back as a coupon code for store credit and future purchase.  You can specify your preference on the return form.
  • Holiday returns: Any gift purchases made in the month of December can be credited or exchanged until January 20th. This is an extended return period to accommodate the annual gift-giving season. Please follow the standard process outlined above for any holiday returns.

Can I exchange my order?

  • If you aren’t completely in love with your Urban Sassy® purchase and would like to exchange it for another, please contact us within 7 days of its receipt. Email us at info@urbansassy.com detailing the item(s) being returned along with your original order number. We will provide you direction to an authorization form to print and download and instructions on how to send back the items. Items must not be worn and must be sent back in its original packaging with original tags attached.
  • Once your original Urban Sassy® purchase has been received we will happily ship out your replacement order. Only exchanges from Urban Sassy® orders will be accepted.
  • If you’re not satisfied with your purchase or would like to exchange an item for a different size or color, please download and fill out the form below.  Make sure to only list the items you are exchanging.
  • Please be advised that you must return your order in unworn condition, tags affixed within 5 business days of receiving the goods. 
  • Urban Sassy® is not responsible for any item that is not returned in the manner set forth above.
  • When shipping back returns, we strongly recommend you obtain proof of posting and a tracking number. We cannot accept responsibility for lost parcels.
  • Final sale items include all clearances and sales.  Any items bought under these conditions will not be accepted for exchange.
  • You are allowed one exchange with complimentary shipping, if you need to exchange again after your first exchange you will be responsible to pay for the shipping charges

Returns

  • If you’re not satisfied with your purchase or would like a refund please download and complete the form below.  Make sure to only list the items you are returning.
  • To return your merchandise, please be advised that you must return your order in unworn condition, with tags affixed within 14 days of receiving the goods.
  • Urban Sassy® is not responsible for any item that is not returned in the manner set forth above.
  • Final sale items include all clearances and sales.  Any items bought under these conditions will not be accepted for return.

Click THIS BUTTON FOR RETURN/EXCHANGE FORMRETURN/EXCHANGE FORM 

Note about Shipping Costs

  • When shipping back returns, we strongly recommend you obtain proof of posting and a tracking number. We cannot accept responsibility for lost parcels.
  • We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser.

Please send all returns to:

Urban Sassy: Returns/Exchanges
390 George Street, Suite #1
Toronto, ON
M5A 2N3

Questions for the Urban Sassy team?

E-mail: info@urbansassy.com

Phone: 1-877-744-5565

www.urbansassy.com

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