- Shipments within Canada over $150 (before taxes) include FREE GROUND SHIPPING, shipments within the US over $150 (before taxes) include FREE GROUND SHIPPING
- International orders: We use multiple services depending on the country you live in. Some countries will have access to tracking while others will not. Select countries will have their package insured. Select countries have been added to our shipping list. If you are shipping to a country not on the list, an email will be sent to you following your order with the shipping costs for that country.
Shipments should reach you within two weeks of order confirmation. The accuracy of the shipping address is the responsibility of the purchaser. Please ensure that you indicate any pertinent information required to deliver the package in a timely manner, including company name, apartment numbers and buzzer numbers. If there is a change in the shipping address, please notify us within 24 hours of placing the order. If a package is returned due to an error in the shipping information provided by the purchaser, you will be responsible for the charges to reship.
- Processing an order generally takes 1-10 business day(s) from time of order for all items that we have in stock. Order processing times may be delayed if an item is out of stock on your order. In these cases, a friendly Urban Sassy Customer Service Representative will notify you by email.
- We ship orders Monday through Friday using Canada Post, USPS or UPS. Shipping services can take 7-14 business days for delivery. All orders include shipping, handling and insurance in the final cost. If you require your order to ship earlier than the provided time, please indicate this on your order under the section entitled ‘special instructions’. We will contact you with shipping options and additional costs.
- Orders shipping to the US are sent via USPS or UPS, depending on the destination.
- All Canada and US orders will have a tracking number that will be emailed once the order has shipped.
- International orders may not have a tracking number. Please note with international shipments, delivery may take 2-4 weeks and may be subject to additional delays in customs. Please also note the buyer is responsible for any brokerage, duties and taxes upon import to your country.